Question 1

How far in advance should I book?

Accepted Answer

For busy periods (holidays, summer) we recommend 2–3 days ahead. In quieter periods, one day is often enough.

Question 2

Do I need to be home during cleaning?

Accepted Answer

No. You can leave a key with us or building staff. Our team will walk through with you when the job is done.

Question 3

How can I pay?

Accepted Answer

Cash or bank transfer after the job. Corporate clients can choose invoicing and payment terms.

Question 4

Are supplies included?

Accepted Answer

Yes—all standard supplies and equipment (vacuum, steam cleaner, etc.) are included.

Question 5

I have pets—is that OK?

Accepted Answer

Yes. We use pet-friendly products. We may ask you to keep pets in a safe room during cleaning.

Question 6

What if I am not satisfied?

Accepted Answer

We offer a satisfaction guarantee. Report issues the same day and we will return for a complimentary touch-up.

Question 7

Do you offer half-day cleaning?

Accepted Answer

Yes—about 4 hours for selected rooms or smaller areas.

Question 8

Are your staff insured?

Accepted Answer

All employees are registered with social security and trained in workplace safety.

Frequently asked questions